Privacy Policy
1. Who manages the information
RidesMAR LLC uses personal information that a person chooses to provide through the digital card, reservation forms, and other RidesMAR services to manage contacts, respond to requests, and provide services related to prearranged private transportation.
2. Information we may collect
Depending on the interaction, we may receive a name, phone number, email address, communication preferences, information voluntarily included in a request or reservation, reservation and trip references, and technical or administrative records needed to operate the service.
3. How we use information and customer records
We use information to identify customers, respond to communications, manage contacts and reservations, coordinate transportation services, maintain operational records, provide support, and meet applicable legal or administrative obligations. When a person shares contact information or makes a reservation, RidesMAR may create or update a customer or contact record in its customer relationship management (CRM) system and link it with reservations, trips, and related service interactions.
4. Service communications, SMS, and WhatsApp
When an email address is provided, RidesMAR may use it for confirmations, changes, reminders, and other communications related to a reservation or requested service. If a person provides a phone number, the person may have the option to choose SMS or WhatsApp for service-related updates. Choosing SMS or WhatsApp is optional and, when applicable, is requested and recorded separately. Providing a phone number by itself does not automatically enroll a person in SMS, WhatsApp, or marketing messages.
SMS or WhatsApp preferences may later be changed or withdrawn by contacting RidesMAR or using any opt-out mechanism available through the applicable channel. Withdrawing a messaging preference does not cancel a reservation and does not prevent necessary communications through other available contact methods.
5. Email marketing
Promotional email communications require separate and optional consent. Sharing a contact with RidesMAR or making a reservation does not automatically enroll a person in marketing. Marketing consent may be withdrawn by contacting RidesMAR.
6. Payments
When payment features are enabled, card processing may be performed by a payment provider. RidesMAR may retain transaction references, amounts, payment status, and receipt information required for its records, while the digital card and reservation form are not used to collect full payment-card credentials.
7. Retention and protection
RidesMAR seeks to limit access to personal information to authorized business purposes and retain information for the period reasonably necessary for operations, customer service, accounting, security, dispute resolution, and legal obligations.
8. Service providers
RidesMAR may use technical providers for hosting, email, SMS, WhatsApp or other messaging functions, maps, payment processing, and other necessary functions. Those providers receive information needed to perform the relevant function, subject to their terms and applicable obligations.
9. Sale of information
RidesMAR does not use the digital card, reservation forms, or customer records to sell personal information to advertisers.
10. Privacy requests and preferences
To request access, correction, or deletion of information, update contact information, withdraw marketing consent, or request changes to SMS or WhatsApp preferences, email privacy@ridesmar.com. Some requests may be subject to legal retention or verification requirements.
11. Changes to this policy
RidesMAR may update this policy when its services, providers, obligations, or practices change. The applicable policy is identified by its version and date.
12. Contact
RidesMAR LLC
Florida, United States
privacy@ridesmar.com